General conditions of sale

1. PRELIMINARY INFORMATION

1.1 LEGAL NOTICES

www.iaoa.fr is published by the company CLASSY COSMETICS PARIS LTD, contact@iaoa.fr
The site is hosted by OVH SAS – RCS Roubaix – Tourcoing 424 761 419 00045 Host address: 2 rue Kellermann, 59100 Roubaix, France.

1.2 PURPOSE
This site is freely accessible and free of charge to all Internet users. Its purpose is the online sale of sheaths, creams and treatments.

1.3 ACCEPTANCE OF THE GENERAL CONDITIONS
Ordering on this site implies acceptance by the Internet user of these general conditions. The Internet user acknowledges having fully understood them. This acceptance will consist of the fact, for the Internet user, of validating these general conditions of sale and use.
This act of validating the general conditions will have the same value as a signature on the part of the Internet user. The Internet user recognizes the evidentiary value of the automatic recording systems of the publisher of the site and, unless he provides proof to the contrary, he waives the right to contest them in the event of a dispute.
Acceptance of these general conditions assumes that Internet users have the legal capacity necessary for this, or failing that, that they have the authorization of a guardian or curator if they are incapable or of their legal representative if they are minors.

2. PREAMBLE
As part of the use of the personalization service, customers also undertake, without any limit or reservation, to:
• use the services provided by the publisher as a responsible person,
• respect the rights of third parties,
• not to use the site’s services for commercial purposes,
• comply with all legislative or regulatory provisions in force,
• not upload racist content, content that is contrary to public order or morality or content that contravenes a legislative or regulatory provision in force.
The use of the service by customers will be under their sole and entire responsibility. They remain responsible for their actions committed within the framework of the use of this service and answer for them before the competent courts. Any violation of these general conditions having caused damage or constituting a violation of regulatory or legislative provisions may be pursued directly against the customer who thereby releases the publisher of the service from any liability in this matter.

3. TERMS AND CONDITIONS FOR SUBSCRIBING ORDERS AND DESCRIPTION OF THE PURCHASE PROCESS
The availability of products is indicated on the site, in the description sheet of each item. In order to place an order, Internet users can select one or more items, personalize them and add them to their basket. When their order is complete, they can access their basket by clicking on the button provided for this purpose. By consulting their basket, Internet users will be able to check the number and nature of the items they have chosen and will be able to check their unit price as well as the overall price of the order. They will be able to remove one or more items from their basket. This summary will also indicate to customers whether or not they have the option to exercise their right of withdrawal as well as the deadlines that apply. If their order suits them and they wish to validate it, Internet users can click on the validate button, they will then access a form in which they can either enter their login details if they already have them, or register on the site by completing the form presented to them, with their personal information. Once they are connected or after they have fully completed the form, customers will be invited to check or modify their delivery and billing details and will then be invited to make their payment by being redirected to the secure payment interface.
Once the payment has been received by the publisher of the site, the latter undertakes to acknowledge receipt to the customer electronically, within a reasonable time. Similarly and within the same time frame, the publisher undertakes to send the customer an email summarizing the order and confirming its processing, including all the information relating to the order, the products ordered, their delivery, as well as the terms of exercising their right of withdrawal.

4. PRICE
The prices indicated on the site are understood to be inclusive of all taxes, excluding delivery costs. These prices may be modified at any time by the publisher, the prices displayed are only valid on the day of the order and do not have effect for the future. The price applicable to the customer is the one in effect at the time of the order. The delivery costs will, in any event, be indicated to the customer before any payment. In this regard, it will be up to the customer to contact customer service if the place of delivery is not proposed during the ordering process. In the event of delivery outside the customs territory of the European Union, the customer is informed that customs duties and other taxes may be payable. The necessary formalities and the payment of said duties and taxes are not the responsibility of the publisher and will in any event be the responsibility of the customer. It is therefore the customer's responsibility to check all of this data as well as the possibilities of importing the product with the competent authorities of the country of delivery, before any order.

5. RETENTION OF TITLE CLAUSE
The products sold remain the property of the publisher until full payment of their price, in accordance with this retention of title clause. The risks are transferred to the customer upon delivery.

6. PAYMENT INFORMATION
The Internet user can place an order on this site and make payment by Paypal and credit card via Paypal. Payments by credit card are made using secure transactions provided by Paypal. In the context of payments by credit card, the publisher of the site does not have access to any data relating to the user's means of payment.

7. DELIVERY OR PROVISION
Orders are shipped by So Colissimo within 2 working days from the full receipt of the price corresponding to the order (deadline extended during pre-order periods approximately 10 to 15 working days or promotional period). Certain products or certain order volumes may nevertheless justify a longer delivery time, this will be expressly mentioned to the consumer when confirming the order.
In the event of delivery of a package that is clearly and visibly damaged, incomplete or containing damaged items, it is the customer's responsibility to refuse it in order to benefit from the guarantee offered by the carrier. The customer must also inform the seller without delay, so that a new package can be prepared for him, then shipped upon receipt of the damaged package in return. In such a case, the delivery times indicated above in these general conditions will no longer be applicable.

8. PROVISIONS RELATING TO CONSUMER RIGHTS

8.1 CUSTOMER SERVICE

You can contact us by email at the following address contact@iaoa.fr . We will endeavour to provide a response within two working days.

8.2 RETURN

We offer consumers the right to withdraw within 14 working days from receipt of the product. In order to exercise this right, they must return (at their own expense) the package to the address indicated on the package accompanied by a letter requesting the return or the invoice. By express agreement, the customer acknowledges being fully informed that the product will be returned at their own expense: the customer will thus bear the cost of returning the returned product. The consumer must notify their intention to withdraw in writing within 14 days from receipt of the product.

All returns must be made complete (original packaging, instructions, accessories, copy of the invoice) and the returned products must be in perfect condition for resale, they must therefore not be worn, soiled or damaged.
Furthermore, it is recalled that customers may not under any circumstances return products that are clearly personalized or made to their specifications.

9. WARRANTY FOR PRODUCTS PURCHASED ON THIS SITE
In the event of a defect in a product purchased on the site, customers have, in accordance with the provisions of the civil code, the legal guarantee of hidden defects and, in accordance with the provisions of the consumer code, the legal guarantee of conformity. In order to exercise one of these rights, it is their responsibility to contact the publisher's customer service. A hidden defect being a defect in the thing which, under normal conditions of use, makes it unfit for the use for which it is intended and the obligation of conformity being understood as the delivery of the thing contractually agreed, the publisher of this site is not responsible for normal wear and tear of the products, non-compliance with their instructions for use, accidental damage or damage resulting from abnormal use of the products.

10. PERSONAL SPACE

10.1 CREATION OF SPACE
The creation of a personal space is an essential prerequisite for any order by an Internet user on this site. To this end, the member will be asked to provide a certain amount of personal information. The member agrees to provide accurate information under penalty of deletion of the customer account. Certain information will be essential for the creation of the personal space and the validation of the contract. The refusal by a member to provide said information will have the effect of preventing the creation of the personal space as well as, incidentally, the validation of the order.

10.2 OPERATION
This space allows the customer or member to view all of their orders placed on the site and to modify their personal information. If the data contained in the personal space section were to disappear as a result of an unforeseeable event, a technical breakdown or a case of force majeure, the publisher of the site could not be held liable, as this information is for informational purposes only. However, the publisher undertakes to securely store all contractual elements that are required to be stored by law or regulations in force. The publisher reserves the exclusive right to delete the account of any member who has contravened these general terms and conditions (in particular, but without this example being in any way exhaustive, when the member has knowingly provided incorrect information when registering and creating their personal space) or any account that has been inactive for at least one year. Said deletion will not constitute damages for the excluded member who will not be able to claim any compensation for this.
This exclusion does not exclude the possibility for the publisher to take legal action against the member, when the facts justify it.

10.3 PASSWORD
When creating the personal space, the Internet user is invited to choose a password. This password constitutes the guarantee of the confidentiality of the information contained in his personal space and the Internet user is therefore prohibited from transmitting it or communicating it to a third party. Failing this, the site cannot be held responsible for unauthorized access to a member's account.

11. PUBLISHER'S NEWSLETTER
By expressly agreeing to this end, members accept that the publisher may send them, at a frequency and in a form that it will determine, a newsletter (information letter) which may contain information relating to its activity and agree to receive commercial offers from the publisher of this site for products similar to those ordered.
Members will have the option to unsubscribe from the newsletter by clicking on the link provided for this purpose, present in each of the newsletters.

12. PROTECTION OF PERSONAL DATA

12.1 GENERAL – PURPOSE – DURATION
Internet users are free to provide personal information about themselves. Providing personal information is not essential for browsing the site. However, registering on this site requires the publisher to collect a certain amount of personal information about Internet users. Internet users who do not wish to provide the information necessary to create a personal space will not be able to place an order on the site. The data collected is necessary for the proper administration of the services offered on the site and for the publisher to comply with its contractual obligations. This data is kept by the publisher in this sole capacity, and the publisher undertakes not to use it in any other context, nor to transmit it to third parties, without the express consent of the users or in cases provided for by law. The contact details of all users registered on the site are saved for a maximum period of six months from the deletion of the personal space, a reasonable period necessary for the proper administration of the site and normal use of the data. This data is stored in secure conditions, using current technical means, in compliance with the legal provisions in force.

12.2 RIGHT OF ACCESS, RECTIFICATION AND OPPOSITION
In accordance with current legislation, members have the right to oppose, query, access and rectify the data they have provided. To do this, they simply need to make a request to the publisher of the site, by sending it to the following email address: contact@iaoa.fr , or by post to the publisher's head office address mentioned at the top of these general conditions. The personal data collected is subject to computer processing and is exclusively reserved for the publisher of the site.

12.3 IP ADDRESS
In addition, the publisher reserves the right to collect the public IP (Internet Protocol) address of all Internet users. The collection of this IP address will be carried out anonymously, it will be kept for the same duration as personal information and will only be intended to allow proper administration of the services offered on the site. The IP address corresponds to a series of numbers separated by points allowing the unique identification of a computer on the Internet network.
The publisher must communicate all personal data relating to an Internet user to the Police (upon judicial requisition) or to any person (upon order of the judge). The IP address of any computer may be subject to a comparison with the actual identity of the subscriber held by the ISP (Internet Service Provider).

13. NOTICES RELATING TO THE COLLECTION OF “COOKIES”

13.1 GENERAL – PURPOSE – DURATION
In order to allow all Internet users to navigate this site optimally and to improve the functioning of the various interfaces and applications, the publisher may install a cookie on the user's computer. This cookie is used to store information relating to navigation on the site (date, page, times), as well as any data entered by Internet users during their visit (searches, login, email, password). These cookies are intended to be stored on the Internet user's computer for a variable period of up to one month, and may be read and used by the publisher during a subsequent visit by the Internet user to the site.

13.2 RIGHT TO OPPOSE THE INSTALLATION OF COOKIES
The Internet user has the option to block, modify the storage period, or delete this cookie via the interface of his browser (generally: tools or options / privacy or confidentiality). In such a case, browsing on this site will not be optimized. If the systematic deactivation of cookies on the Internet user's browser prevents him from using certain services or functionalities provided by the publisher, this malfunction cannot in any case constitute damage for the member who will not be able to claim any compensation for this reason.

13.3 DELETION OF COOKIES
Internet users also have the option to delete cookies previously present on their computer, by going to the menu of their browser provided for this purpose (usually, tools or options / privacy or confidentiality). Such an action has no impact on their navigation on the site, but causes users to lose all the benefit provided by the cookie. In this case, they will have to re-enter all the information concerning them.

14. DISCLAIMER OF PUBLISHER'S LIABILITY IN CONNECTION WITH THE PERFORMANCE OF THIS AGREEMENT
In the event of inability to access the site, due to technical problems or any other nature, the customer will not be able to claim damages and will not be able to claim any compensation. The unavailability, even prolonged and without any time limit, of one or more products, cannot constitute a prejudice for Internet users and cannot in any way give rise to the granting of damages by the site or its publisher. The publisher may not under any circumstances be held responsible for the non-performance or poor performance of the contract that may be directly or indirectly attributable to the actions of the customer or to a case of force majeure, as defined by the French courts. The visual representations of the products, published on the site, are guaranteed by the publisher to be perfectly faithful to reality, in order to satisfy its obligation of perfect information. However, in the current state of the art, the rendering of these representations, particularly in terms of colours or shape, may vary significantly from one computer workstation to another or differ from reality depending on the quality of the graphic accessories and the screen or depending on the display resolution. These variations and differences may in no event be attributed to the publisher, who may in no case be held liable for this. The hypertext links on the site may refer to other websites and the publisher of this site may not be held liable if the content of these sites contravenes current legislation. Similarly, the publisher of this site may not be held liable if the visit by the Internet user to one of these sites causes them harm.

15. INTELLECTUAL PROPERTY RIGHTS RELATING TO ELEMENTS PUBLISHED ON THIS SITE
All elements constituting this site are protected by legislation relating to intellectual property.
Internet users therefore acknowledge that, in the absence of authorization, any total or partial copy and any distribution or exploitation of one or more of these elements, even modified, will be likely to give rise to legal proceedings brought against them by the publisher or its beneficiaries.
This protection will cover all textual and graphic content of the site, but also its structure, its name and its graphic charter.

16. INTELLECTUAL PROPERTY RIGHTS RELATING TO ELEMENTS DOWNLOADED BY THE CUSTOMER
This site allows the Internet user to personalize his smartphone and/or tablet by downloading an image of his choice. The Internet user acknowledges holding the rights necessary to use this service, in particular intellectual property rights. It is up to the Internet user to check the compliance of the downloaded image with the laws and regulations in force.
As such, CLASSY COSMETICS LTD cannot be held responsible for any violation of the intellectual property rights of a third party.

17. MODIFICATION OF THE GENERAL CONDITIONS
These general conditions may be modified at any time by the publisher of the site or its agent. The general conditions applicable to the customer are those in force on the day of his order. The publisher obviously undertakes to keep all its old general conditions and to send them to any user who requests them.

18. APPLICABLE LAW AND COMPETENT JURISDICTIONS
These general conditions are subject to the application of French law and the jurisdiction of the French courts. The language of the contract is French. Any other version of the general conditions available in a foreign language on the site is for information purposes only.